1. Content
    (a) Snowall Media (the company) will require the Client (you) to provide design content; text, logo and other necessary files.
    Snowall Media will only provide Content Creation Service after a proper agreement with you (the Client).
    (b) The Client must make sure that content is thoroughly checked for typographical error before sending it to Snowall Media.
    We assist in editing and making sure you get a typo-free design but help us make the work easier by going through the content before sending it to us.
    (c) The Client must make sure design content is sent to Snowall Media at least four (4) hours before the design is needed.
    (d) Snowall Media is subscribed to a digital asset platform and all images we use are duly paid for.
    We urge our clients to make sure that every image sent to us are properly and legitimately sourced as Snowall Media will not take responsibility for copyright infringement on images, logos and other content sent by the Client.
    (e) The Client must make sure all logos and images are sent to Snowall Media in the highest resolution possible as Snowall Media will not take responsibility for distorted images and logos.
  2. Timeframe
    (a) As an organization that prioritises the welfare of our staff members, we only work during official work hours of 8:30 AM – 4:00 PM (Mondays to Friday) unless on a special agreement with our Clients.
    Kindly make sure that all design requests are placed within our work hours or contact our Customer Support channels 24/7 for any questions you might have.
    (b) Design package(s) must be exhausted within their subscribed month as our monthly packages cannot be rolled over to another month.
  3. Reviews
    (a) Clients are free to review their designs and send in corrections if the need arises. Snowall Media shall effect the changes and send to the client as soon as possible.
    (b) Snowall Media reserves the right to discontinue corrections on a design after sending in a reviewed design.
  4. Payment
    (a) All payment must be made to the official company account bearing our company name (Snowall Media).
    We do not have payment collection agents.

    For more inquiries, please reach our Customer Support on WhatsApp here